BC Customer Protection


1. What is the Money Back Guarantee?

At biscloset.com we're confident in the quality of products we sell and the work that we put into fast delivering, high standards of quality and value for money. That's why all our items are covered by Money Back Guarantee Program. If the product that you bought from biscloset.com not as described or you haven't receive it after 90 days and our team of expert Support staff can't solve the problem for you, we will give you back your money.


 2. Is it available for every product?

Yes. The Money Back Guarantee covers all available products in our store. 


3. Which countries are eligible for the Money Back Guarantee?

All countries that we ship are eligible.


How Dose It Works?

Everyone who shops on biscloset.com receives the following guarantees:

 1. Full Refund if you don’t receive your order

You will get a full refund if your order does not arrive within 90 Days from order date. Sign In  to your Account, go to your order list and find the order #.  Contact our Customer Service via Online Help and Open Request within 3 days with your full name, e-mail order number or SKU Product with Problem Type and let us know your issue. You will hear from us in 24 hours. 

Tips: Before you open request, please make sure the following: 

NOT RECEIVED

On the Way

Please check

the tracking info and

be patient to wait

Return / Lost

Resend / Refund

 2. Full or Partial Refund if the item is not as described

If the item is damaged or defective / wrong item shipped by our mistake or isn’t as described, you can return it back and get a Full Refund or get a Partial Refund or Discount and keep the item. We will do our best to help you to fix the problem and if, at the end of their attempts to solve the problem is still not resolved, we'll give you back your money. However, you should always Contact our Customer Service via Online Help and Open Request within 3 days with your full name, e-mail order number or SKU Product with Problem Type and let us know your issue. You will hear from us in 24 hours. 

Tips: Before you open request, please make sure the following: 

RECEIVED

PROBLEM

REASON

SOLUTION

Not Quality Problem

Not Fit

RESEND/REFUND/DISCOUNT

Wrong Delivery

Quality Problem

Color Different

Quality Defect

Damage

4.When will I get my money back?

The time between us issuing a refund, and you getting your money back, can vary depending on your payment method:
If you paid with a Visa or Mastercard or AMEX, you will get the money back on your bank account within a few business days.
If you paid via PayPal, the time needed to process your refund will vary, depending on the kind of payment you used (PayPal balance, or through your bank account, or your debit or credit card linked to your account). As soon as we issue the refund, you will receive an email from PayPal, which will contain more details about the process.

5. I'm angry! Can I get my money back right away?

We always aim to provide our customers items as described so first we'll try to resolve any your problem. If we can't do it, we'll return you your money back. No worries. :)

6. What if I don't want to bother with trying to  resolve any problem? All I want is my money back!

Our top priority is to help you to get what you paid and this means that we will require some cooperation from you. But if you absolutely refuse to try anything, we won't be able to determine whether the problem can be fixed or not, and won't be able to issue a refund.

 

START SHOPPING NOW >


Sale

Unavailable

Sold Out