BISCLOSET Money Back Guarantee


1. What is the Money Back Guarantee?

At biscloset.com we're confident in the quality of products we sell and the work that we put into fast delivering, high standards of quality and value for money. That's why all our items are covered by Money Back Guarantee Program. If the product that you bought from biscloset.com not as described or you haven't receive it after 90 days and our team of expert Support staff can't solve the problem for you, we will give you back your money.

2. Is it available for every product?

Yes. The Money Back Guarantee covers all available products in our store. 

3. Which countries are eligible for the Money Back Guarantee?

All countries that we ship are eligible.

4. How does it work?

A. Go to Your Order

If  your item hasn’t arrived within 90 days, the item is damaged or if defective / wrong item shipped by our mistake or isn’t as described, go to your order (if have an account) and find your order number. Contact our customer support within 3 days with your full name, order number, order date and let us know your issue. 

B. Resolved? 

You will hear from us in 24 hours. 

If you have received the parcel, but have some quality or other problems, we will do our best to provide a satisfied solution to you.

RECEIVED

PROBLEM

REASON

SOLUTION

Not Quality Problem

Not Fit

RESEND/REFUND/DISCOUNT

Wrong Delivery

Quality Problem

Color Different

Quality Defect

Damage

NOT RECEIVED

On the Way

Please check

the tracking info and

be patient to wait

Return / Lost

Resend / Refund

C. Get Your Money Back

We will do our best to help you to fix the problem and if, at the end of their attempts to solve the problem is still not resolved, we'll give you back your money.

5. When will I get my money back?

The time between us issuing a refund, and you getting your money back, can vary depending on your payment method:
If you paid with a Visa or Mastercard or AMEX, you will get the money back on your bank account within a few business days.
If you paid via PayPal, the time needed to process your refund will vary, depending on the kind of payment you used (PayPal balance, or through your bank account, or your debit or credit card linked to your account). As soon as we issue the refund, you will receive an email from PayPal, which will contain more details about the process.

6. I want a refund! How do I initiate the refund procedure?

You simply need to contact our Support Team. For more info please read our Refund Policies

7. I'm angry! Can I get my money back right away?

We always aim to provide our customers items as described so first we'll try to resolve any your problem. If we can't do it, we'll return you your money back. No worries. :)

8. What if I don't want to bother with trying to  resolve any problem? All I want is my money back!

Our top priority is to help you to get what you paid and this means that we will require some cooperation from you. But if you absolutely refuse to try anything, we won't be able to determine whether the problem can be fixed or not, and won't be able to issue a refund.


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